Bigbro's foray into the scary world of blogging
05 08 2006
My mother, who knows nothing about this broadband revolution or the internet, has decided it would be a good idea to get some. I think it's the attraction of being able to talk to her children for free instead of clocking up large phone bills.
43 days ago, she ordered the Wireless version of Perlico internet - because she doesn't want wires trailing across the floor - and has thus far received nothing other than a wired router (now boxed up again and sitting inside our front door, waiting for Perlico to organise collection of it) and a flat denial from the call centre that she placed any order with them for any internet at all.
She has spoken to a supervisor on some one of the customer call centres now and they have finally agreed to send out the wireless modem/router ordered over 6 weeks ago, though with the bank holiday this weekend I'm not going to hold my breath waiting for it to arrive.
I've been promised dinner if I visit and configure it for her. wooo! :-)
Why does broadband and broadband customer service in Ireland suck?
posted at: 17:11 | path: /rants | permanent link to this entry
