Thu, 24 May 2007

Today's observations...

Delicious Chicken and stuffing sandwiches are not so delicious when inhaled into one's lungs. After the initial tangy taste of the mayo there is much coughing.
If you want people to use your software it should ideally work. At least some of the time. If not, then at least have a competent support system with actual people who will talk to you and preferably tell you how to make it work, or at least comfort you so you want to hurt them less. If they have a ticketting system, they should respond to tickets raised in it in a reasonable amount of time. If they have a support phone line that you call, the confused support representative should not cut you off while attempting to transfer you to a colleague. Also, if you call back and after 15 minutes of being on hold leave a 'request for call back', someone should actually call you back.

posted at: 13:50 | path: /observations | permanent link to this entry